Success belongs to the relentless learners. Because as you know more, you can achieve more” Robin Sharma
Consumer options in life insurance claims disputes and how the landscape is shifting
BUSINESS MAVERICK A quick search on the internet reveals a plethora of articles related to the recommended processes you should follow if you have an…
Unpacking the intricacies of assessing occupational income replacement claims
BUSINESS MAVERICK Adverts for occupational income protection cover typically promise protection of income if you are unable to work due to illness, injury or disability. …
Material non-disclosure – what it means and how it is tested
BUSINESS MAVERICK “Insurers look for reasons not to pay a claim” is a commonly heard complaint when discussing the value of taking out life, disability…
August 2024 Communique
“The best way to find yourself is to lose yourself in the service of others.” Mahatma Gandhi 2024 sees the 20th anniversary of Burns-Hoffman Consulting,…
The duty, disparity and divergence of good faith
The exact interpretation and application of the concept of bona fides or ‘good faith’ in South African law has consistently created discussion and debate. Many…
Life and Disability Claims: Managing the Legal and Practical Challenges
The fourth roll out of the UCT-SCOR online claims management course starts on 2nd June 2023. We look forward to sharing some of the latest…
December 2022 Communique
‘Individually, we are one drop. Together, we are an ocean' - Ryunosuke Satoro What an interesting year it has been, with a great many drops…
April 2022 Communique
“Energy, like the Biblical grain of mustard seed, will move mountains. A man doesn't need brilliance or genius, all he needs is energy. Our energy…
Take the Road Less Travelled in Creating Customer Service Differentiation
The famous late poet, memoirist and civil rights activist, Maya Angelou, is often quoted for having said: “I've learned that people will forget what you said,…
The Far Reaching Cruelty of Covid-19
This article was first published in the Daily Maverick on 13 January 2022. It is common cause that the consequences of the Covid-19 pandemic have…
Tribute to a Tumultuous Year
It is that time of year, when everyone seems to be rushing a little faster than usual as we head towards slowing down and taking…
October 2021 Communique
“Life is like a landscape. You live in the midst of it but can describe it only from the vantage point of distance.” Charles Lindbergh…
The Provision of Expert Opinion and Evidence as a Health Professional – November 2021
November 2021 sees the final roll out of this course, which is specifically designed for health professionals who are - or wish to become -…
Medicine, Maternity Care and Remote Site Health Management in Africa
It is well worth setting time aside to attend the webinar titled: ‘Medicine, Maternity Care and Remote Site Health Management in Africa’ on the 22nd…
The Priviledge of Work …
As someone who gets to spend time assessing the intricacies of different types of occupations, the world of work is a place of constant fascination;…
Contractual challenges do not supersede the inherent right to dignity
Over the course of the past year there has been a great deal written and said about the lack of payment by certain insurers of…